SHIPPING POLICY

We offer a flat rate shipping fee of $8.00 within the United States.  Unfortunately, international shipping rates are not financially feasible; therefore, we are unable to offer a flat-rate charge for shipping outside of the United States.  Please contact us for international rates.  

All of our pieces are individually made and some are one-of-a-kind.  If this is the case, they will be shipped within 1 - 3 business days; however, for those pieces that are ordered in duplicate, shipping may be delayed and items will be shipped within 3 - 4 weeks.   

RETURN & EXCHANGE POLICY

Our first priority is to make sure you are happy with your purchase.  If you are not completely satisfied with your order, we will gladly accept returns for an exchange or store credit.  Shipping and safe return of the product will be at the expense of the buyer and must be completed within two weeks of receipt.  If you are unable to repack the item to ensure its safe return, please take it to your local shipper and let them pack it for you.  We will not be able to accept any item in a less-than-new condition.  

Before shipping, please notify us of your intent at grayrockpotterync@gmail.com.  Instructions for return of the product will be issued upon receipt of intent.

 
grayrock pottery
Hiddenite, NC

T:   704-929-0028

E: grayrockpotterync@gmail.com

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